Intelex Technologies is proud to announce Ocean Spray Cranberries as one of our newest clients. Ocean Spray Cranberries is the leading producer of canned and bottled juice drinks in North America and are using the Intelex Training Management Module to streamline their training program.

Ocean Spray approached Intelex seeking a more comprehensive mode of managing and tracking their employee training records. Assigning training to groups of employees with similar requirements was a key feature the managers at Ocean Spray were looking for in order to improve and enhance business processes. With individual managers having their own specific training requirements, Ocean Spray was looking to adopt a solution that allowed each manager the flexibility to track and maintain their own training programs.

One of Intelex’s account managers, Simran Sharma, worked with Ocean Spray to review the current system being used and identify components they were looking to improve upon as well as provide some new features that they required. After exploring all possible options, Ocean Spray selected Intelex’s Training Management module as the solution to fulfill their needs. Intelex’s Training Management module is designed to enable organizations to effectively implement best-in-class employee training practices with organizations consistently recording an increase in overall organizational performance after implementation.

We're pleased to announce that Intelex has been chosen by Telenor Pakistan to provide them with a web-based software solution designed to address all aspects of an effective telecommunications quality management program including document control, nonconformance and corrective-action tracking, and audits management, etc.

Telenor Pakistan is a subsidiary of Telenor ASA – a telecommunications service provider in 13 countries across Europe and Asia. Since its launch in 2005, Telenor Pakistan has become the single largest direct European investment in Pakistan to date, which as a result has contributed to its success as the fastest growing mobile network in the country, with coverage reaching deep into many of the most remote areas of Pakistan.

When Telenor Pakistan began shopping for a software provider, they identified several requirements for the solution that would best meet their needs, the top three being an easy-to-use document control system, a reliable audits management program, and the ability to streamline TL9000 initiatives organization-wide. We knew that our out-of-the-box quality management system didn’t address TL9000 requirements so we used our iForms^® technology to build custom forms and reporting capabilities that would comply with TL9000.

"In what is an exciting, fast moving market, Telenor Pakistan always needs to be ready to meet growing market demands and offer reliable and robust services that our customers demand of us. Choosing a TL9000-based QMS is a step in that direction. TL9000 includes all the ISO 9000 requirements, and 90 additional requirements specific to the telecommunications industry. However, what really sets TL9000 apart from ISO 9000 are the set of measurements, which can be benchmarked globally under various product categories. We selected Intelex because it's QMS, iForms^®, and reporting software could be easily configured to manage the TL9000 measurements, in addition to the standard requirements of ISO 9000. We look forward to a rewarding partnership between Telenor Pakistan and Intelex Technologies," said Khalid Shehzad Chief Technology Officer of Telenor Pakistan.

"Telenor Pakistan has only been around since 2005; however, in just four years they've become the dominant player in the telecommunications industry in Pakistan. They have experienced tremendous growth over the last few years by dedicating themselves to providing their customers with a superior product and customer service," commented Mark Jaine, President and CEO of Intelex Technologies Inc. "Implementing the Intelex Quality Management System with iForms^® is just another way for Telenor Pakistan to solidify their commitment to providing high-quality services."

Intelex Technologies has released its latest software innovation, the Intelex OpenPass API, a revolutionary application programming interface that will enable its users to sync and report data between multiple business management systems.

The Intelex OpenPass API functions as a conduit for seamlessly feeding data between multiple software programs. This means that Intelex’s environment, quality, and health & safety, and business management Software can now share data with pre-existing business software applications; thereby, saving time and resources while maintaining a degree of accuracy that’s difficult to achieve when data is transmitted manually.

The City of Calgary and St. Gobain are the first Intelex clients to take advantage of the OpenPass API.  The City of Calgary used our OpenPass API to import employee and location data from their pre-existing HR system into their Intelex System. They also used the OpenPass API to export employee injury data (i.e., incident number with date and time stamp) from Intelex’s Master Incidents Module into their HR program.

St. Gobain used the OpenPass API to import training courses, employee lists, and employee workgroup data from Lotus Notes into the Intelex System and Training Management Module. By using the OpenPass API St. Gobain was able to quickly populate their new Intelex System with historical data that will be a key factor in reporting accuracy and trending.

If you think that your organization could use the Intelex OpenPass API to import, export, and sync data between a pre-existing management program and your Intelex System, send an email to client.relations@intelex.com or call 416.599.6009 for more details.

Intelex would like to congratulate Metso Minerals on their newly implemented, global safety program! The following article was featured in Mining News Magazine and discusses Metso's proactive approach to safety.

Safety Is No Accident

Metso Raises the Bar with Global Standards

Mention safety to most mining industry people and their first picture is of protective headgear and reflective vests. But according to Chris Adkins, global health and safety specialist for Metso Mining's Life Cycle Services (LCS) team, the future of safety is more in software than in hardhats. "There'll come a time," he says, "when we'll be able to remotely monitor what every single job site is doing from a safety point of view."

To achieve this goal, the LCS team has launched a Safety Management System using Intelex, a web-based safety software application, which is both completely configurable and globally accessible. Best of all, according to Adkins, is the way the system can be specifically tailored to meet the needs of the user.

Configurable System

"With the Safety Management System now operational," he says, "Metso supervisors and managers can manage safety documents, report employee incidents and draw upon continuously updated best practice guidelines from Metso operations worldwide." Furthermore, safety guidelines and information can be configured according to the legal or linguistic requirements of different countries.

Adkins explains that the new Metso system "can also be specified for various levels of management and education, including safety training for particular machines or service contracts." Training courses will be able to cover every aspect of mining safety or can be individualized for subjects as varied as mills, confined spaces and road safety. The Intelex program can also help to assess relevant conditions at a job site and to monitor local governmental or environmental standards.

Standard Practices

There are currently over 440 safety-related documents in a variety of languages in the system and running "live" in eight countries. The remaining countries where Metso operates service contracts should be "live" on Intelex by the end of 2008, by which time the management reports section of the system will also be operational.

Adkins sees Metso's Safety Management System as vital in establishing a uniform code of safety behaviors. "Part of my role is to create standard practices that are equal in every region," he says. "With verifiable results I can help protect and maximize the potential of Metso's greatest resource, our employees".

Adkins concludes, "People are realizing that safety is not a fad. We're here to stay."

"We'll be able to remotely monitor what every job site is doing from a safety point of view." – Chris Adkins

Photo left to right - Neil Hughes (Legal Services & Risk Manager, Australia), Chris Adkins (Global Health & Safety Specialist, Life Cycle Services), Howard Savage (SHEQ Manager, Australia) & Pieter Geldenhuys (SHE Manager, South Africa)

© Metso Mining News 2008

Metso's safety program is powered by the Intelex Safety Management System. Speak with an Intelex Account Manager about how your business can benefit from an organization-wide safety program.

The Occupational Safety and Health Administration has recently made a four-part training manual available to use for free on its website. The Powered Industrial Trucks (Forklift) eTool is a resource designed to enhance the safety of employees who operate forklifts. It is not meant to be a replacement for OSHA mandated training. Employers are encouraged to use it as a supplement for any existing truck operator training programs.

Would you like to enhance your Training and Awareness reporting?  Do so by taking advantage of brand new Training Management content available for free download on the Intelex-Exchange.  This content includes a new streamlined Training Management Dashboard along with several of the Scorecards used to build this Dashboard.  Get them while they're hot!

DASHBOARD Training and Awareness Dashboard SCORECARDS Training and Awareness – Course Hours Current Year vs. Previous Year Training and Awareness – Instructor’s Total Training Hours Training and Awareness – Training Tracking Scorecard Training and Awareness – Document Scorecard Training and Awareness – Related Configurable Reports

According to the Government Accountability Office (GAO), over half a million holders of U.S commercial driver's licenses also qualify for full federal disability payments due to health issues. Some suffer from ailments ranging from vision and hearing impairments to seizure disorders. The situation underscores recent calls on the Federal Motor Carrier Safety Administration (FMCSA) to bolster regulations governing the operation of commercial vehicles.

The FMCSA's primary mission is to reduce crashes, injuries, and fatalities involving large trucks and buses.  In carrying out this mandate, the FMCSA amongst other things, develops and enforces "data-driven&" regulations that balance motor carrier safety with industry efficiency.

Intelex offers a Department of Transportation (DOT) compliance module that was developed to enable operators of commercial vehicles to easily abide by FMCSA regulations.  The module stores driver information, tracks driver qualifications, generates real-time status reports, and sends automated escalating email reminders, and more.

Five new free training reports and two new training scorecards are available to be downloaded from Intelex-Exchange by Intelex clients using the Training Management System.

Enjoy! These new reports and scorecards should make your jobs a little easier.

REPORTS
Training Hours & Costs by Course: Gives the total duration of hours and cost spent on each course based on the location and categorized by pass and fail.

Course Lists: Lists all the courses that have been assigned to the workgroup, and is grouped on the basis of the workgroups.  It also shows the priority of the course assigned as well as the location at which the courses are assigned to the workgroup.

Training Hours This Year vs. Last Year: Sums up the total number of hours on training for each course and compares the number of hours for this year versus last.

Cost of Training by Course: Shows the total cost associated with each course for a given location, and is grouped by months for the current year.

Grades Distribution: Shows the grades distribution among the employees taking the training, and the number of employees who passed the course.

SCORECARDS
Training Cost This Year Vs. Last Year: Displays a bar graph showing the total cost spent on each location for training this year and last year.

Training Cost by Course Shows the amount spent on each training course that is being offered. Grouped by the month for the current year.

Please contact your Intelex Client Relations Account Manager or the Intelex Help Desk at help.desk@intelex.com, if you experience difficulty downloading these reports and scorecards.

Good news for organizations that need to track Department of Transportation [DOT] driver compliance. Intelex has designed a module to automate the entire DOT process.

The new DOT Compliance Management Module enables organizations to:

• Implement organization-wide DOT  management procedures
• Manage all DOT related data using a secure web-based interface
• Automate the renewal reminder process
• Send escalating email notifications to designated administrators
• Create instant real-time driver compliance reports
• Process and archive all relevant DOT documentation

To learn more about this product, contact an Intelex Account Manager.

Account Managers Bevin Lyon and Shaun Wong will be representing Intelex at the 2008 ASTD International Conference and Exposition. The first annual ASTD conference was held in 1944, since then the event has grown to over 9,000 visitors in 2007!

"The ASTD (American Society for Training &Development) is the world's largest association dedicated to workplace learning and performance professionals." Its members come together from more than 100 countries worldwide.

The training and development focused conference will take place at the San Diego Convention Center June 1^st - 4^th,2008. If you're in the area  please don't hesitate to stop by for a visit.