We're pleased to announce that Intelex has been chosen by Telenor Pakistan to provide them with a web-based software solution designed to address all aspects of an effective telecommunications quality management program including document control, nonconformance and corrective-action tracking, and audits management, etc.

Telenor Pakistan is a subsidiary of Telenor ASA – a telecommunications service provider in 13 countries across Europe and Asia. Since its launch in 2005, Telenor Pakistan has become the single largest direct European investment in Pakistan to date, which as a result has contributed to its success as the fastest growing mobile network in the country, with coverage reaching deep into many of the most remote areas of Pakistan.

When Telenor Pakistan began shopping for a software provider, they identified several requirements for the solution that would best meet their needs, the top three being an easy-to-use document control system, a reliable audits management program, and the ability to streamline TL9000 initiatives organization-wide. We knew that our out-of-the-box quality management system didn’t address TL9000 requirements so we used our iForms^® technology to build custom forms and reporting capabilities that would comply with TL9000.

"In what is an exciting, fast moving market, Telenor Pakistan always needs to be ready to meet growing market demands and offer reliable and robust services that our customers demand of us. Choosing a TL9000-based QMS is a step in that direction. TL9000 includes all the ISO 9000 requirements, and 90 additional requirements specific to the telecommunications industry. However, what really sets TL9000 apart from ISO 9000 are the set of measurements, which can be benchmarked globally under various product categories. We selected Intelex because it's QMS, iForms^®, and reporting software could be easily configured to manage the TL9000 measurements, in addition to the standard requirements of ISO 9000. We look forward to a rewarding partnership between Telenor Pakistan and Intelex Technologies," said Khalid Shehzad Chief Technology Officer of Telenor Pakistan.

"Telenor Pakistan has only been around since 2005; however, in just four years they've become the dominant player in the telecommunications industry in Pakistan. They have experienced tremendous growth over the last few years by dedicating themselves to providing their customers with a superior product and customer service," commented Mark Jaine, President and CEO of Intelex Technologies Inc. "Implementing the Intelex Quality Management System with iForms^® is just another way for Telenor Pakistan to solidify their commitment to providing high-quality services."

The purpose of a quality management system is to enable continual improvement regardless of market conditions; therefore, organizations that had the foresight and business smarts to have implemented effective quality management systems prior to the current recession have been proactively refining their business processes, minimizing the potential for nonconformance expenses, and enabling complete performance visibility as opposed to implementing last minute reactionary decisions intended to cut costs quickly. Invariably the "quick fix" approach to reducing the bottom line will directly impact product and service quality, which will ultimately have a negative impact on revenue generation.

The article "Prepared for Battle: Defend yourself in any economy with sound quality management" by Peter Grossi in this month's Quality Progress magazine delves much more deeply into the concept that businesses with existing quality management programs are better positioned to adapt during difficult economic conditions. "What organizations need to keep in mind, however, is that while the impact of a recession may be significant from a psychological perspective, in reality the application of sound quality management principles has a much more significant effect on an organizations success than the state of the economy."

So where does that leave businesses that don't have a quality management program in place? It leaves these organizations with a significant opportunity to improve their performance and strengthen their business operations so that they too can prosper regardless of the economic climate.

To read Peter Gross's complete article please visit the Quality Progress website. For information on the Intelex Quality Management System you can register for a live demonstration or free trial access online.

Intelex Technologies has released its latest software innovation, the Intelex OpenPass API, a revolutionary application programming interface that will enable its users to sync and report data between multiple business management systems.

The Intelex OpenPass API functions as a conduit for seamlessly feeding data between multiple software programs. This means that Intelex’s environment, quality, and health & safety, and business management Software can now share data with pre-existing business software applications; thereby, saving time and resources while maintaining a degree of accuracy that’s difficult to achieve when data is transmitted manually.

The City of Calgary and St. Gobain are the first Intelex clients to take advantage of the OpenPass API.  The City of Calgary used our OpenPass API to import employee and location data from their pre-existing HR system into their Intelex System. They also used the OpenPass API to export employee injury data (i.e., incident number with date and time stamp) from Intelex’s Master Incidents Module into their HR program.

St. Gobain used the OpenPass API to import training courses, employee lists, and employee workgroup data from Lotus Notes into the Intelex System and Training Management Module. By using the OpenPass API St. Gobain was able to quickly populate their new Intelex System with historical data that will be a key factor in reporting accuracy and trending.

If you think that your organization could use the Intelex OpenPass API to import, export, and sync data between a pre-existing management program and your Intelex System, send an email to client.relations@intelex.com or call 416.599.6009 for more details.

Free Environmental Aspects, Management Review, Monitoring and Measurement, and Quality Nonconformance content is now available on the Intelex-Exchange! Click here for instructions on how to upload them directly into your Intelex System.

SCORECARDS
Environmental Aspects - Activities, Products or Services This Year by Type
Monitoring and Measurement - Upcoming by Month This Year
Monitoring and Measurement - Overdue Counts
Monitoring and Measurement - This Year by Type
Monitoring and Measurement - Scheduled vs. Completed This Year
Monitoring and Measurement - Activities This Year by Equipment
Monitoring and Measurement - By Location

DASHBOARDS
Monitoring and Measurement

REPORTS
Environmental Aspects - List of Activities, Products or Services by Location
Environmental Aspects - Upcoming Activities, Products or Services in the next 30 Days
Environmental Aspects - Overdue Activities, Products or Services
Environmental Aspects - Activities, Products or Services and Related Inputs
Environmental Aspects - By Condition and Location
Management Review - Related Standard Nonconformances
Management Review - Related Corrective and Preventive Actions for SNCR
Management Review - Related Quality Nonconformances
Management Review - Related QNCR Corrective and Preventive Actions
Monitoring and Measurement - Upcoming Activities in the next 30 Days
Monitoring and Measurement - Overdue Activities
Monitoring and Measurement - Activities by Type
Monitoring and Measurement - Activities by Equipment
Monitoring and Measurement - Activity History
Quality Nonconformance - Average Cost by Customers and Location
Quality Nonconformance - Cost by Product and Location
Quality Nonconformance - Total Cost by Customers and Location

Congratulations to Energizer on becoming 21 CFR Par 11 compliant!

In the digital age, electronic records and signatures have made paper documents and hand-written signatures an increasingly rare occurrence. To address this shift in standard business procedures, the US Code of Regulations instituted Title 21 CFR Part 11, which legitimizes electronic records and signatures by clearly defining the criteria under which an electronic record or signature can be accepted as valid. 

Industries most commonly affected by Title 21 CFR Part 11 typically fall under the regulatory standards established by the USA Food and Drug Administration. To help our clients achieve Title 21 CFR Part 11 compliance, Intelex has added dual-signature functionality to our system. This means that like Energizer, other Intelex Users can assign dual-signature authorization requirements to their critical business records.

The 16th Annual EHS Management Forum in Memphis, Tennessee was a great success. The forum gave the Intelex Sales Team an opportunity to catch up with existing clients like NRG, AEP, Danaher, and Tyco Valves and Controls; and a chance to meet with new colleagues and business partners.

Although Intelex representatives have attended NAEM’s EHS Management Forum in years past, this was the first year that we were a platinum sponsor. As a sponsor we had the opportunity to engage in the forum on a new level, which included participating in the Safety portion of the forum program.  Also participating in the Safety Session was Intelex’s client Tyco Valves and Controls. Keith Welch, Tyco’s EHS Manager, presented on “Safety – Best Practices & Emerging Issues.” Keith provided some key insights into the challenges that Tyco Valves and Controls had to consider when they made the decision to switch from a paper-based EHS reporting process to the Intelex web-based EHS Management System. Being that Tyco Valves and Controls has over 12,000 employees in 24 different countries, you can imagine this was no small project.  To learn more about Keith’s presentation, you can submit a request through the Intelex website.

Last week’s environment, health, and safety forum was such a success that we’re already looking for to the next NAEM event “Driving Performance and Cost Savings Through EHS Management Information Systems” on February 19-20, 2009 in Tampa, Florida.  See you there!

(From left to right: Daniel Marcus-Intelex Account Manager, Keith Welch-Tyco Valves and Controls EHS Manager, Bevin Lyon-Intelex Account Manager)

New Quality Nonconformance Dashboards and Scorecards have been posted on the Intelex-Exchange.  Import them directly into your Intelex System to further streamline your organization's Quality Nonconformance reporting.

DASHBOARDS
Quality Nonconformance Dashboard (1)
Quality Nonconformance Dashboard (2)

SCORECARDS
Configurable Report Scorecards:
Quality Nonconformances by Product - Current Year
Quality Nonconformances by Process - Current Year
Quality Nonconformances – Corrective/Preventive Actions
Closed Quality Nonconformances – Current Year
Quality Nonconformances – Completed Corrective/Preventive Actions
Quality Nonconformances – Corrective/Preventive Actions Next 30 Days
Quality Nonconformances – Corrective/Preventive Actions by Month
Quality Nonconformances – Overdue Corrective/Preventive Actions
Quality Nonconformances – Current Month
Quality Nonconformances by Customer
Quality Nonconformances – Last 90 Days
Quality Nonconformances – Last 90 Days by Department
Quality Nonconformances – Current Year
Quality Nonconformances by Status
Quality Nonconformances by Type and Month – Current Year
Quality Nonconformances – Current vs. Previous Year

Graphical Scorecards:
Quality Nonconformances by Type
Total Quality Nonconformances – Current Year
Quality Nonconformances – Corrective/Preventive Actions
Quality Nonconformance Status – Current Year

Search Component Scorecards:
Quality Nonconformances – Search by Record Number
Quality Nonconformances – Search by Date Reported
Quality Nonconformances – Corrective/Preventive Actions Search by Action Number
Quality Nonconformances – Corrective/Preventive Actions Search by Record Number

Other Scorecards:
Quality Nonconformances – Toolbar Scorecard
Quality Nonconformances – Tab Scorecard
Quality Nonconformances – Task List Scorecard
Quality Nonconformances – Related Reports
Quality Nonconformances – Metric Scorecard

Streamline your Nonconformance reporting today by downloading Intelex's new Standard Nonconformance Dashboard and Scorecards from Intelex-Exchange for free. 

DASHBOARD Standard Nonconformance Dashboard SCORECARDS Standard Nonconformance - Activity Tracking Scorecard Standard Nonconformance - Activity Tracking Stages Standard Nonconformance by Month - Current Year Standard Nonconformance - Tabs Standard Nonconformance - Related Reports Overdue Standard Nonconformance - Current Year

Six new reports for clients using the Intelex Standard Nonconformances Module have been posted on the Intelex-Exchange (to be downloaded for free).

These reports have been designed to provide an instant, real-time snapshot of your organizations standard nonconformance and corrective/preventative actions performance.

Corrective/Preventative Actions by Report ID
Standard Nonconformances by Type
Standard Nonconformances by Classification
Corrective/Preventative Actions - Last 90 Days
Corrective/Preventative Actions - This Year vs. Last Year
Report ID - Stages by Date

Intelex is very proud to count the City of Edmonton among its growing list of clients.  The City of Edmonton is a vibrant prairie city that is located near the centre of the province of Alberta in western Canada.  They are currently utilizing Intelex's Environmental Management System, Quality Management Suite, Quality Nonconformance module and iForms system.

Last year, two members of the Intelex team had the exciting opportunity to visit the City of Edmonton to provide tailored training for their team.  Angela Martin, Intelex Lead Project Consultant, and Nicky Jaine, Intelex Quality Assurance Team Lead, conducted iForms training and were happy to report it was a huge success!  There were 8 people in the class and they learned all aspects of building their own custom forms in Intelex's iForms system, from the basic building of fields to creating inventory pages and routing.  They converted several paper based forms into online forms and hoped to build many more over the next ensuing months.  "We always enjoy working with our clients, and training them to use the system to best meet their needs.  We also got some great suggestions that we plan to implement in a future release", Angela was quoted as saying.