They say that one man’s success is another man’s failure.  While I personally find this kind of worldly insight a little cliché, this particular adage, if nothing else speaks volumes about how we define success.  I think we can all agree that although success can be measured in a multitude of acceptable albeit subjective ways, it doesn’t necessarily have a definitively right one.  Recently, I sat down with Senior Project Manager Kulbir Bal in hopes of hearing about a compelling client story I would be able share with our blog readers.  A modest Kulbir, refusing to play favorites, instead treated me to his unique and insightful perspective on what he believes accounts for a client’s success with Intelex. 

 

It was clear from our discussion that there were two fundamental elements that would lead any client to a successful implementation of the Intelex system:  relationships and planning.  While perhaps not an epiphany to anyone reading this, Kulbir believes that these elements can be easily overlooked.  I would tend to agree.  While learning the nuts and bolts of a new system is important, Kulbir suggested that participating in training for a number of days is only, “one stop during the implementation road.”  Getting full value out of the Intelex system or any other new software for that matter can only happen once concrete relationships have been formed between Project Managers/Consultants and the clients they work with.  Only once levels of trust are achieved from “getting to know clients at a personable level and putting their minds at ease,” can appropriate planning and objective setting ensue.


Perhaps the most important point Kulbir drove home was the need for new clients to identify one or several individuals within their company or organization who would champion the Intelex system, assuming ownership of the software, creating excitement about it while acting as an internal coordinator.  He suggested that, “most clients are as successful as their preparation goes.  If they’re ready and have all necessary processes in place and caution off some time to work with the system, success will quickly follow.”  If you haven’t done so already however, fear not! An Intelex Project Manager or Consultant can help you identify who these individuals could potentially be and would be more than happy to help set appropriate planning in motion. 

 

So there you have it!  Your success with Intelex really isn’t a big secret.  As Kulbir pointed out, it really boils down to intelligent planning and strong relationships.  It’s a simple recipe, but one with a proven track record.